What We Monitor
Workflow Execution Health
Real-time tracking of every workflow execution — success rates, failure patterns, execution times, and resource usage. Anomalies are flagged instantly.
Smart Alerting
Intelligent alerts that distinguish between transient issues and real problems. No alert fatigue — you only get notified when human attention is actually needed.
API Health Checks
Continuous monitoring of all third-party APIs your workflows depend on. We detect API changes, rate limit issues, and authentication failures proactively.
Performance Metrics
Detailed dashboards showing execution volume, latency trends, error rates, and resource utilization. Historical data for trend analysis and capacity planning.
Data Integrity Checks
Automated validation that data flowing through your workflows is complete, correctly formatted, and consistent across systems. Drift detection included.
Proactive Maintenance
Regular updates, security patches, credential rotation, and workflow optimization. We keep your automation stack healthy and up-to-date.
Our SLA Commitment
Uptime Target
Measured monthly. Self-healing workflows and redundant monitoring ensure maximum availability.
Alert Response
Average time from issue detection to engineer acknowledgment during business hours.
Critical Resolution
Maximum time to resolve critical issues that impact business operations.
Incident Response Process
Detection
Automated monitoring detects the issue — execution failure, performance degradation, or API error. Self-healing logic attempts immediate recovery.
Classification
The issue is classified by severity (critical/high/medium/low) and type (transient/persistent/external). This determines the response protocol.
Notification
If the issue isn't auto-resolved, our engineering team is alerted via Slack and PagerDuty. You receive a notification with the issue summary and estimated resolution time.
Resolution
Our engineers diagnose and fix the root cause. For critical issues, we deploy a fix or workaround within 4 hours. Post-fix, we verify full system recovery.
Post-Mortem
For significant incidents, we provide a written post-mortem explaining what happened, why, and what we've done to prevent recurrence. Full transparency.